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Our specialist department for data quality in SAP and non-SAP, based in Frankfurt am Main, uses Jira for product and project management as well as for customer support. The professional Jira platform simplifies the further development, maintenance and administration of the various products, which are all thematically in the DQ environment, but provide comprehensive solutions for different processes and tasks at our customers.
It is therefore necessary to track the entire product life cycle in Jira and to fully document specifications, decisions and developments in Jira. The dashboards included in Jira also make controlling much easier. Whether the workload of employees, the number and type of topics per product, or resource planning: Jira makes it possible to better estimate the expected working hours required.
The data quality team also uses Confluence as a knowledge database and for onboarding new colleagues. Processes and quality standards are stored here, as is the documentation of the system landscape.
ISO Software Systeme produces software for airline revenue accounting. However, this software is not only installed at the customer's premises, but is also supported and maintained by us throughout the entire product life cycle.
For this purpose, we use Jira Service Management (formerly Jira Service Desk) with our customer, which the airline uses to report problems or change requests. The advantage is that we keep all important information such as cost center, metadata, etc. there and can therefore assign the individual tasks to the right service agent. All communication is seamlessly documented in one place, which makes controlling much easier. In addition, a seamless process is also possible remotely or from the home office.
In fast-growing companies with an increasing number of employees and specialist departments, many invoices are generated each month. Micro-transactions in particular are increasingly causing problems for finance departments. Which employee ordered what for what purpose and where do you get the invoice from?
For this reason, the ISO-Gruppe has switched to a credit card-related ordering process via Jira. Only dedicated employees are able to submit orders here in order to maintain the necessary level of controlling. The employee specifies in advance the expected amount, currency, payment method, supplier and purpose of the order. This process has been established throughout the Group since 2018, which has led to a significant reduction in rework.
The ISO-Gruppe has been active on the market since 1979 and has since developed into a versatile, international IT service provider. Following the concentration on special markets, several powerful and innovative companies have emerged under the umbrella of the ISO-Gruppe. Today, these includes the ISO Software Systeme GmbH, which provides software engineering and consulting services, ISO Travel Solutions GmbH, an expert for the tourism industry, the SAP specialist ISO Professional Services GmbH, ISO Recruiting Consultants GmbH, the personnel service provider with an IT focus, and ISO Public Services GmbH for software and IT services for public administration.
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The Atlassian Software Suite is available as a Data Center and Cloud Edition. The Cloud Edition is available to interested parties as a free trial version.
The companies in the ISO-Gruppe have been using Atlassian products for their own software developments and for customers for many years. Our wealth of experience is correspondingly large, which we are happy to share with you. We will be happy to advise you - without obligation and without risk.
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