Our Frankfurt-based department for data quality in SAP and non-SAP utilizes Jira software in the context of product and project management as well as in customer support. The professional Jira platform simplifies the further development, maintenance and administration of the different products. All of these are thematically part of the DQ environment and at the same time, the platform provides comprehensive solutions for different processes and tasks at our customers.
Therefore, it is necessary to track the entire product life cycle in Jira, to document specifications seamlessly, decisions and developments on Jira. The dashboards included in the Jira software also make controlling much easier. Whether it's the employee workload, the number and type of topics per product, or even resource planning, Jira makes it possible to estimate the hours of work likely to be required more accurately.
For this purpose, the data quality team uses Confluence as a knowledge database and to onboard new colleagues. Processes and quality standards are stored here, as is the documentation of the system landscape.
ISO Software Systeme produces software for airline revenue accounting. However, this software is not only installed at the customer's site, but also supported and maintained throughout the entire product life cycle.
For this purpose, Jira Service Management (formerly Jira Service Desk) is used, where the airline reports problems or change requests. The advantage is that we keep all important information such as cost center, metadata, etc. there and can thus assign the individual tasks to the right service agent. The complete communication is documented seamlessly in one place, which makes controlling much easier. In addition, a seamless process is also possible remotely, such as from home or the office.
In fast-growing companies with an increasing number of employees and departments, many invoices accumulate per month. Micro-transactions in particular are increasingly posing problems for finance departments. Which employee ordered what, for what purpose, and where do you find the invoice?
For this reason, the ISO-Gruppe has switched to a credit card-related ordering process via Jira. Only designated employees are able to submit orders via this process in order to maintain the necessary level of controlling. The employee specifies the expected amount, currency, payment method, supplier and purpose of the order in advance. This process has been established ISO-wide since 2018, which has ensured a significant reduction in the amount of rework.
The ISO-Gruppe companies have been using Atlassian products for their own software developments and for their customers for many years. Our wealth of experience is therefore considerable, and we are happy to share it with you. We would pleased to offer you advice — without obligation and risk-free.