Atlassian Intelligence - AI helper for your cloud solutions

In today's dynamic working world, the efficiency of teams is crucial to the success of a company. Atlassian Intelligence therefore offers an innovative solution that provides teams with a virtual member who understands how team members work together and simplifies their work. The technology uses artificial intelligence based on data from Atlassian and OpenAI. Intelligence is seamlessly integrated into all Atlassian Cloud Solutions platforms.

Atlassian Intelligence analyzes how teams work together in a company and creates a special graph that shows these working methods and their connections. The software differentiates between service-based and project-based work. The graph is supplemented by data and context from other applications used by the teams. This is made possible by Atlassian's open platform. Security and data protection are paramount in this process.

Each data request is sent individually via an SSL-encrypted service to OpenAI for processing and then sent back to Atlassian. OpenAI does not use the input or output from Atlassian Intelligence to train its models, nor does it log this data.

AI-based tools help with automation

Atlassian Intelligence aims to optimize and simplify data-driven decision-making processes by leveraging organizational data. At the heart of the technology is a range of AI-based tools that play a central role in automating routine tasks and initiating creative processes. This enables teams to work together to tackle complex challenges that would be too big for individuals.

Below is a brief explanation of the specific features of Atlassian Intelligence that can help you transform the way you work and increase your team's efficiency.

Jira:

Find issues

Find the issues you want to work on by formulating your request colloquially. AI translates simple prompts into JQL queries so you can quickly find the issues you're looking for.

AI automation

Declare any request or action you want to automate and Atlassian Intelligence will create a rule for you.

Create and transform content

Create new content like issue descriptions and comments with a simple prompt. Change the style, improve spelling and make technical information easier to understand for other teams.

Summarize comments on issues

Read a short AI summary of issue comments instead of going through them all individually.

Reformat issue descriptions

Improve the clarity of information in your issue descriptions with a generative AI prompt that reviews and paraphrases issue descriptions in a consistent and clear framework.

Related resources (coming soon)

Have up to three relevant documents from Confluence automatically added to your issues so that important information is always at your fingertips.

AI work sharing (coming soon)

Select the issue types you want to receive suggestions for and AI Work Breakdown will split epics into issues or issues into subtasks. Once you have customized and approved these, all work items will be created and nested correctly.

Confluence

Combine pages and blogs

Save time and get the details you need to get your work done faster. For this purpose, Atlassian Intelligence gives you summaries of Confluence pages, blogs and page comments (beta) in no time.

Q&A Search (Beta)

Confluence understands the kind of questions you would ask a team member. It also answers them immediately, resulting in faster information retrieval.

AI Definitions (Beta)

Provide users with definitions for company-specific terms, acronyms, project names or statuses on a page in Confluence.

Create and transform content

Create new content such as strategy pages and project overviews with a simple prompt. Change the tone, improve spelling and make technical information easier to understand for other teams.

Summarize Smart Links (Beta)

Get the information you need from a Smart Link without leaving the page you're working on. View a summary of a page or ticket and decide if you want to open the link.

AI Panels (Beta)

Add one of the two new AI Panels to your page, which automatically summarize the content of the page or scan your page and list all tasks so you can track them more easily.

AI automations

Describe any request or action you want to automate and Atlassian Intelligence will create a rule for you. Access AI-driven automation templates and components that help you execute actions faster.

Jira Service Management

AI answers

Search your connected knowledge bases and answer your customers' questions in the Help Center (Beta) and Slack without having to create an intent (the intention or goal behind a user's message).

Suggestions for AI request types

Spend less time figuring out what types of requests you need to create for your project. Simply describe your work and what your team typically manages.

Field suggestions

Find out which fields you should add or create when you create your request forms. These suggestions include a selection of existing fields that you can add right away. They also include recommendations for custom fields that you can create yourself.

Alert grouping (Beta)

Group related alerts and get insightful suggestions to help your team manage alerts more effectively and resolve issues. Grouping alerts reduces "alert fatigue" and therefore the risk of your responders becoming desensitized and ignoring or overlooking alerts. Instead of dealing with each alert individually, they can view a collective summary of similar alerts through an alert group.

PIR creation with AI (Beta)

Speed up the entire process of creating investigation reports retrospectively with Atlassian Intelligence. AI automatically creates the incident summary for you, saving your on-call teams time.

Summarize issues

Summarize the details of an incident instantly: Quickly understand the context without having to read long descriptions and numerous comment threads.

AI automation

Describe any requirement or action you want to automate and Atlassian Intelligence will create a rule for you.

Create and transform content

Create new content such as issue descriptions and comments with a simple prompt. Change the style, improve spelling and make technical information easier to understand for other teams.

Analyze customer opinions

View customer opinions on specific issues to quickly understand what your customers think.

Bitbucket

Create, transform and summarize content

Write pull descriptions, generate comments with custom prompts and change the style of your comments instantly.

Atlassian Analytics

Generate SQL queries

Ask Atlassian Intelligence a question as if you were talking to a human and have it translated into SQL instead of writing your own SQL queries from scratch.

Get diagram insights (Beta)

Atlassian Intelligence can provide detailed insights into the data of a chart in a dashboard on request.

Trello

Create, transform and summarize content

Use Atlassian Intelligence to generate new content for the descriptions and comments of your cards. Develop new ideas, summarize or shorten existing content. Identify task points and improve the spelling and grammar of your texts.

My conclusion

Atlassian Intelligence is an extremely practical little helper that provides support in many areas of complex tasks. It also provides insights that would not be possible without a great deal of manual effort. The native integration in particular makes its use so practical, as you don't have to constantly resort to external tools to leave otherwise time-consuming work to the AI.

Would you like to find out more about Atlassian Intelligence? Please feel free to contact me.