ISO Atlassian Blog

What changes did Atlassian make to its cloud products in February? We explain the ten most important changes in our new article.

The latest Atlassian Cloud update contains a number of exciting new features that will make your work in the Atlassian Cloud even more flexible and secure. These changes affect both the administration and use of your Atlassian products. New options are also available to optimize your workflows.

Jira is a key tool for the growth of companies and has fundamentally changed the way Agile and DevOps teams work. At the Atlassian "Team 24" event in Las Vegas, the latest version was presented, in which Jira Work Management and Jira Software are combined into a comprehensive platform.

The Jira Service Management Virtual Agent for Slack is now available to all Cloud Premium and Cloud Enterprise customers and offers AI-driven support. The solution enables teams to automate support requests to ensure fast and always available service. Thanks to the integration of Atlassian Intelligence, the virtual agent uses state-of-the-art technologies to not only understand requests, but also to process them efficiently - for both simple and complex problems, without losing sight of the context.

Continuous innovation is important in the world of service management, as customers' requirements and expectations of software and services are constantly growing. Atlassian has therefore equipped Jira Service Management (JSM) with updates and new functions. This enables companies to optimize their processes and respond even better to the needs of their customers. One of the most important new features is the introduction of user-defined domains for the JSM Help Center Board.

Atlassian has disclosed an XML External Entity Injection vulnerability in Jira Service Management under ID CVE-2019-13990.

Atlassian is changing its automation model for Jira Cloud and is introducing important new features. The key changes include a revised execution limit for automations, specific product limits and the recognition of only successful executions. We also show you how to proceed if you reach their limits and provide tips for optimization.

Everything you need to know

On October 16, 2024, price and package changes for various Atlassian products will take effect. These changes affect the prices for the cloud versions of Jira, Confluence, Jira Service Management, Opsgenie, Bitbucket, Atlassian Guard (formerly Atlassian Access) and Compass.

Raider becomes Twix, nothing else changes? What happened to the famous chocolate bar in the early 90s is now happening to AirTrack. Atlassian acquired the leading data quality management solution just over a year ago. Now the old brand name is being mothballed, but the software lives on in JSM Asset Management under a new name: Assets Data Manager.