ISO Atlassian Blog

Jira is a key tool for the growth of companies and has fundamentally changed the way Agile and DevOps teams work. At the Atlassian "Team 24" event in Las Vegas, the latest version was presented, in which Jira Work Management and Jira Software are combined into a comprehensive platform.

The Jira Service Management Virtual Agent for Slack is now available to all Cloud Premium and Cloud Enterprise customers and offers AI-driven support. The solution enables teams to automate support requests to ensure fast and always available service. Thanks to the integration of Atlassian Intelligence, the virtual agent uses state-of-the-art technologies to not only understand requests, but also to process them efficiently - for both simple and complex problems, without losing sight of the context.

Continuous innovation is important in the world of service management, as customers' requirements and expectations of software and services are constantly growing. Atlassian has therefore equipped Jira Service Management (JSM) with updates and new functions. This enables companies to optimize their processes and respond even better to the needs of their customers. One of the most important new features is the introduction of user-defined domains for the JSM Help Center Board.

Don't worry, you can still make the switch!

On February 15, 2024, Atlassian has discontinued technical support for its server products. Which means that running server instances without support is a risk - obviously not sustainable for companies.

Atlassian has disclosed an XML External Entity Injection vulnerability in Jira Service Management under ID CVE-2019-13990.

Now is the right time to act: Support for Atlassian's server products will end on February 15, 2024. Not only that, but as of that date, there will also be a price increase for Data Center Edition products.

On February 29, 2024, the beta test phase of the Confluence Whiteboard will end and Atlassian will gradually introduce the new feature for all Confluence Cloud users. This will take place over several months. Customers who use Data Residency and/or Backup and Restore will only be able to benefit from this function at a later date.

Exciting news for all Jira Cloud users: Atlassian has modernized and optimized the issue search experience to provide a faster and more efficient search experience. Although the way you search for issues has not changed, the search performance has been improved, the interface design has been revised and new features have been added. Thanks to improved keyboard shortcuts, users can now search for issues effortlessly, even without reaching for the mouse.

Atlassian is changing its automation model for Jira Cloud and is introducing important new features. The key changes include a revised execution limit for automations, specific product limits and the recognition of only successful executions. We also show you how to proceed if you reach their limits and provide tips for optimization.

Everything you need to know