ISO Atlassian Blog

The latest Atlassian Cloud update contains a number of exciting new features that will make your work in the Atlassian Cloud even more flexible and secure. These changes affect both the administration and use of your Atlassian products. New options are also available to optimize your workflows.

Atlassian extends Confluence Cloud with the powerful automation of Jira and replaces manual, time-consuming work with modern processes and simple if-then rules.

Jira is a key tool for the growth of companies and has fundamentally changed the way Agile and DevOps teams work. At the Atlassian "Team 24" event in Las Vegas, the latest version was presented, in which Jira Work Management and Jira Software are combined into a comprehensive platform.

The Jira Service Management Virtual Agent for Slack is now available to all Cloud Premium and Cloud Enterprise customers and offers AI-driven support. The solution enables teams to automate support requests to ensure fast and always available service. Thanks to the integration of Atlassian Intelligence, the virtual agent uses state-of-the-art technologies to not only understand requests, but also to process them efficiently - for both simple and complex problems, without losing sight of the context.

Continuous innovation is important in the world of service management, as customers' requirements and expectations of software and services are constantly growing. Atlassian has therefore equipped Jira Service Management (JSM) with updates and new functions. This enables companies to optimize their processes and respond even better to the needs of their customers. One of the most important new features is the introduction of user-defined domains for the JSM Help Center Board.

Don't worry, you can still make the switch!

On February 15, 2024, Atlassian has discontinued technical support for its server products. Which means that running server instances without support is a risk - obviously not sustainable for companies.

Atlassian has disclosed an XML External Entity Injection vulnerability in Jira Service Management under ID CVE-2019-13990.