ISO Atlassian Blog

The Jira Service Management Virtual Agent for Slack is now available to all Cloud Premium and Cloud Enterprise customers and offers AI-driven support. The solution enables teams to automate support requests to ensure fast and always available service. Thanks to the integration of Atlassian Intelligence, the virtual agent uses state-of-the-art technologies to not only understand requests, but also to process them efficiently - for both simple and complex problems, without losing sight of the context.

Continuous innovation is important in the world of service management, as customers' requirements and expectations of software and services are constantly growing. Atlassian has therefore equipped Jira Service Management (JSM) with updates and new functions. This enables companies to optimize their processes and respond even better to the needs of their customers. One of the most important new features is the introduction of user-defined domains for the JSM Help Center Board.

Now is the right time to act: Support for Atlassian's server products will end on February 15, 2024. Not only that, but as of that date, there will also be a price increase for Data Center Edition products.

Exciting news for all Jira Cloud users: Atlassian has modernized and optimized the issue search experience to provide a faster and more efficient search experience. Although the way you search for issues has not changed, the search performance has been improved, the interface design has been revised and new features have been added. Thanks to improved keyboard shortcuts, users can now search for issues effortlessly, even without reaching for the mouse.

Atlassian is changing its automation model for Jira Cloud and is introducing important new features. The key changes include a revised execution limit for automations, specific product limits and the recognition of only successful executions. We also show you how to proceed if you reach their limits and provide tips for optimization.

Everything you need to know

Atlassian has introduced a brand new feature for Jira Service Management that allows you to use custom domains for your help centers. Now you can easily switch from the default URL acme.atlassian.net to a custom domain such as customer.support.acme.com.

The buzzwords Artificial Intelligence (AI), OpenAI and ChatGPT have been buzzing around the media landscape for a good six months now. However, AI has been in use in numerous areas for much longer. Atlassian is now also relying on artificial intelligence and presented its version of AI (Atlassian Intelligence) at the Atlassian Team'23 event in Las Vegas.

On October 16, 2024, price and package changes for various Atlassian products will take effect. These changes affect the prices for the cloud versions of Jira, Confluence, Jira Service Management, Opsgenie, Bitbucket, Atlassian Guard (formerly Atlassian Access) and Compass.

Jira schemas are a complex and sometimes difficult to understand area of responsibility. And not only for new Jira administrators, but also for Atlassian veterans. It is not uncommon for a Jira admin to have to laboriously work their way through many different schemas when a customization is required. With larger and historically grown systems, there can even be hundreds of schemas.